Our Terms and Policies
I. EVENT TERMS.
An executed copy of the Agreement must be returned with a 30% deposit in order to secure a reservation for the event catered by Caterer. This deposit is only refundable if the Event is cancelled within the terms of the Agreement. Final payment of the remainder balance is due seven (7) days prior to the Event. Caterer may cancel the Agreement at any time if Customer does not adhere to the payment schedule. If cancelled by Caterer for untimely payment, Customer forfeits all deposits paid.
Caterer will accept cash, checks and credit cards (Visa and Mastercard) as forms of payment. Customer checks must be received ten (10) business days prior to the event for clearance, payable to: Fusion Chamber , LLC. There will be a charge of $75 for any bounced/returned checks.
1.4. Service Times.
Unless otherwise noted, Caterer’s service time for the Event will last four (4) hours.
1.5. Verification and Number of Attendees.
Final menu selection and minimum meal guarantees are due fourteen (14) business days prior to the Event. Caterer requires the final guaranteed attendance (“Final Attendance”) at this time as well. Should Caterer not receive the Final Attendance by this time, Caterer will prepare for the original estimated attendance amount (“Estimated Attendance”) and charge for the Estimated Attendance or the number actually in attendance, whichever is greater. The Final Attendance is not subject to reduction. If additional food is required after the Final Attendance is given, Customer agrees to contact Caterer immediately.
II. MISCELLANEOUS PROVISIONS.
2.1. Service Fee.
A Twenty Four percent (24%) Service Fee will be added in the final billing on all catering orders. The Service Fee covers the use of our equipment, liability insurance fees, permits and other administrative expenses such as packing for your event, clean up, site visits, and detailed coordination with all parties (client, hospitality companies, wedding coordinators, etc.) leading up to the event. Please note that the Service Fee is taxable and is not a gratuity for the personnel. coordinators, etc.) leading up to the event. Please note that the Service Fee is taxable and is not a gratuity for the personnel.
30% of the deposit amount - 20% of the total amount - constitutes a reservation fee to secure the event date (“Reservation Fee”). The Reservation Fee is non-refundable. If the Event is canceled within 30 days prior to the Event date, Caterer will retain the full deposit. If the Event is canceled fourteen (14) days or less prior to the Event date, the full amount of the event will be retained and/or owed to Caterer.